FAQs

PAYMENT 

What payment method do you accept?

All major credit cards and PayPal.

What currency is your store in?

All payments are made in USD. Your bank will convert your total to your currency after your payment has been processed.

RETURN/ REFUND/ CANCEL/ EXCHANGE

I ordered the wrong size, can i Have a Refund ?

if you have received your order and it does not fit or you ordered the wrong size , Our company is not responsible about it , Please refer to our size chart before ordering any product .

What size should I order?

Estrila products runs Small . We often suggest going up one size from what you typically order online. Please refer to our size chart for more information.

HOW DO I CANCEL MY ORDER ?

We know how important your order is , so we aim to fulfil orders as quickly as possible ! while we cannot cancel or change an order it has been placed after 24 hours .

I ordered two items, why did I only receive one?

Some of our orders are shipped separately. If you have ordered multiple items and have not received all the items, please do not email us. Your remaining items are on their way. Please allow the shipping times above to receive your entire order.

CONTACT

How do I contact you?

Email us at support@estrilafashion.com

When can I expect an e-mail response?

Allow 24-48 business days for a response. Emails are answered in the order it was placed during operating business days ( Weekends are closed ).

Please include full name, detailed message and order number if available.

TRACKING YOUR ORDER

Where can I track my package?

when you place your order we will send to you  your tracking number by email

Why does my tracking info say invalid/not available/not found?

Allow up to 24-72 hours for the post office to update.

At times, tracking may not be available in select countries.